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Which nameservers should I use?
To point your domain to your hosting account at Network Panda, please use the following nameservers: ns1.mynetworkdns.com ns2.mynetworkdns.com ns3.mynetworkdns.com ns4.mynetworkdns.com
How can I upgrade/downgrade my web hosting plan?
To upgrade or downgrade your hosting plan: 1) Click here to visit our support tickets area2) Select the Billing department3) Note your username as you enter it in cPanel and the plan yo...
How can I renew/extend my hosting account?
To renew/extend your hosting account: 1) Visit the renewal page by clicking here 2) Enter your cPanel username and click "Proceed" 3) Click the extend button
How to edit database table via phpMyAdmin in cPanel?
1. Log into your cPanel account.2. In the "Databases" section, click on "phpMyAdmin" Icon. 3. In left side-bar, Click on the expand button to expand database like "example".4. Under your cPanel userna...
mencoder, FFMPEG, ImageMagick and PHP, what are the exact paths where they are installed?
If you are running a video hosting/conversion site, it will require that you provide the executable paths of FFMPEG, flvtool2 and other video conversion utilities.  The paths on our servers are ...
How much time needs my hosting account to be activated?
Your new hosting account is activated instantly, when you complete your payment. The details for your account are automatically emailed to you.   
How many additional domains can I host in my account?
There is no limit. You can host as many addon domains as you want, as long as the disk space they occupy does not exceed the disk space provided with your hosting plan and they are compliant with the ...
How to add MySQL databases and users
Adding MySQL and databases and users to your hosting account is a very easy task. Just follow the instructions in the following video:  
How to add a new addon domain to your account
In this video tutorial we will guide you to add a new addon domain to your account.  Please follow the instructions in the video.   
FTP connection troubleshooting
There are some cases where certain ISPs or firewalls block connections to certain servers. If you are unable to connect to FTP, we recommend editing the connection settings in your FTP client and swi...
I receive an HTTP Error while uploading some specific files to my WordPress site. Why?
If you get a "HTTP Error" while trying to upload a file on your WordPress site, this occurs because the file is infected by a virus. We run a virus scanner which scans all web uploads before saving th...
How to enable gzip compression for all your web pages and content
We have already compiled the mod_deflate module into Apache, so you can conveniently enable gzip from cPanel. In your cPanel just click the "Optimize website" icon. Then select the "Compress all co...
Can I change the primary domain (a.k.a. main domain) of my hosting account?
Yes, you can have your primary domain for any of your cPanel accounts, changed any time. This can be done from the client area, at https://www.networkpanda.com/client by clicking the "Change domain" ...
Why some uptime monitors send me false positives while my web site is up and loading properly and at the same time, other uptime monitors do not find any issues and report 100% uptime?
Currently we accept as legitimate and safe these uptime monitors, which are whitelisted in our firewalls:   Pingdom StatusCake NodePing SiteUptime.com Monitive   We have thorougly ...
How do I enable HSTS (HTTP Strict Transport Security) on my SSL enabled web site?
The HTTP Strict Transport Security (HSTS) header is a mechanism that web sites have to communicate to the web browsers that all traffic exchanged with a given domain must always be sent over https, th...
PFS (Perferct Forward Secrecy) on HTTPS/SSL enabled web sites
Perfect Forward Secrecy (PFS) is system whereby a new and unique (with no additional keys derived from it) private encryption key is generated for each HTTPS/SSL session.  This prevents any data...
How to use private nameservers for your domains hosted on our servers
Creating your private nameservers is a process which can be done from the domain control panel of your domain registrar (the company that you used to register your domains). With this, you can creat...
False alerts: While checking my site with various online ping tools, they report it as unreachable, while actually it is working and I can browse it fine. Why?
You can safely ignore these false ping reports. Pings from untrusted locations to our servers are blocked for security reasons. Pinging random IP addresses is a method frequently used by hackers to f...
How to prevent a de-indexing of your web site by Google
It has recently come to our attention that Google has updated its indexing and ranking algorithm, and started a mass de-indexing of web sites with poor, or web spam content. This is something that aff...
Do your servers support htmldoc and mailparse?
Yes, the htmldoc application and mailparse PHP module are installed on all of our servers.  The executable binary path of htmldoc is /usr/bin/htmldoc  
I check the IP address of my account with an online geolocation tool, and it says that the IP is in country B while I have chosen country A
The IP address and server of your hosting account is correctly located in the country you have chosen. Some online IP geolocation tools are outdated and have not updated their GeoIP databases for...
wkHTMLtoPDF - PDF creation utility: what is its executable path?
We have wkHTMLtoPDF installed on all of our shared hosting servers, which allows you to create PDF files from any HTML/PHP web page.  The executable command is /usr/bin/wkhtmltopdf You can als...
How can I enable 2-factor (2-step) authentication for my cPanel account?
2-factor authentication enhances the security of your account, by sending a temporary unique key to your mobile device each time you log into your cPanel account. cPanel will request this temporary ke...
How to generate and download a full backup of your cPanel Account?
1. Log into your cPanel account.2. In the "Files" section, click on "Backup" Icon. 3. Under "Full Backup", click on the "Download a Full Website backup" button. 4. From the dropdown menu, select the b...
How to generate a cPanel backup and sent to FTP Server?
1. Log into your cPanel account.2. In the "Files" section, click on "Backup" Icon. 3. Under "Full Backup", Click on "Download a Full Website Backup" button. 4. From Dropdown menu, Select Backup d...
How to Download Backup of Home Directory, MySQL or E-mail Only?
1. Log into your cPanel account.2. In the "Files" section, click on "Backup Wizard" Icon. 3. Under "Backup or Restore" text, click on the "Backup" button. 4. In the 2nd step "Full or Partial Back...
How to Reset my cPanel Account Password?
If you can access your cPanel account, follow these steps to reset your password:1. Log into your cPanel account. (eg: www.example.com/cPanel )2. In the "Preferences" section, click on "Password &...
How to Change Language of your cPanel?
cPanel supports a lot of languages, and if you want to change your cPanel language to your native language, you should follow this tutorial.1. Log into your cPanel account.2. In the "Preferences" sect...
How to upload files via the cPanel FileManager?
If you don't want to use a 3rd party FTP Software, you can use the cPanel's inbuilt File Manager.1. Log into your cPanel account.2. In the "Files" section, click on the "File Manger" Icon. 3. cPa...
How to create a new folder or files in the cPanel File Manager?
1. Log into your cPanel account.2. In the "Files" section, click on the "File Manger" Icon. 3. cPanel File Manager will be open, select the appropriate domain name or folder location, and press t...
 
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